What You Get
Every call on Vaaad AI is automatically logged with:
- Full audio recording — stored securely on Cloudflare R2
- Transcript — complete turn-by-turn conversation
- Sentiment score — positive / neutral / negative based on user tone
- Call outcome — completed, failed, no-answer, voicemail
- Duration, cost, timing — precise per-call metrics
The Dashboard
The Dashboard page shows today's snapshot:
- Total Calls Today — count resets at midnight IST
- Active Now — live count of calls currently in progress
- Success Rate — % of calls that completed the script
- Avg Duration — average talk time
Use the date filter (Today / 7d / 30d) to zoom out.
Browsing Calls
The Calls page is your complete call history. Every call is searchable by:
- Phone number
- Agent name
- Status (completed, failed, active, etc.)
- Date range
Click any call to open the detail pane: listen to the recording, read the full transcript, see every metric. Perfect for QA and training.
The Analytics Page
The Analytics page gives you trend views over time:
- Calls Over Time — line chart showing daily volume
- Call Outcomes — pie chart of completed vs failed vs no-answer
- Agent Leaderboard — ranked list of top-performing agents
- Total Cost, Talk Time, Avg Duration — summary KPIs
Sentiment Analysis
Every completed call gets an auto-sentiment score based on user speech patterns, tone markers, and keyword analysis. Use this to:
- Identify unhappy customers for immediate follow-up
- Spot agents whose scripts trigger negative reactions
- A/B test prompt changes and see sentiment impact
Exporting Data
All call data can be exported as CSV from the Calls page. Columns include: phone, agent, status, duration, cost, sentiment, start time, recording URL, full transcript. Import into Excel, your CRM, or BI tool.
Real-time Webhooks (Pro)
Pro users can configure webhooks that fire for every call event:
call.started— when dialling beginscall.answered— when the user picks upcall.ended— with full transcript + metadata
Perfect for piping data into your CRM, Slack, Google Sheets, or custom analytics. See API docs.