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Why You Need a Number
Every call needs a phone number to place from or receive on. Vaaad supports two kinds of numbers, configured separately in your dashboard:
- Indian numbers via our telecom partner Vobiz. Used for calling Indian (+91) numbers, with full TRAI compliance.
- International numbers via Twilio. Available in 13+ countries (US, UK, UAE, Singapore, Canada, Australia, Germany, France, and more). Used for calling outside India.
You can hold both at the same time, and each agent can be configured to use whichever is appropriate for its audience.
Buying an Indian Number
- Go to Settings, Phone Numbers
- Make sure KYC is complete. Indian numbers require KYC before purchase per TRAI rules.
- Browse available numbers. Pricing is live from Vobiz and varies by region. Mobile numbers typically run ₹200 to ₹500 per month with a one-time setup fee.
- Click Buy on the number you want and pay via Razorpay
- The number is active in 2 to 5 minutes
Buying an International Number
International numbers are powered by Twilio. Each customer gets their own Twilio subaccount provisioned automatically when you buy your first international number, so all your international call traffic is isolated from other Vaaad customers.
- Go to Settings, Phone Numbers
- Switch to the International tab
- Pick a country (US, UK, UAE, Singapore, Canada, Australia, Germany, France, and more)
- Browse available numbers in that country. Pricing is shown in USD (typically $1.15 to $3.00 per month depending on country and number type).
- Click Buy. Razorpay auto-converts the USD price to ₹ at checkout and charges in INR.
- The number is active immediately
Pricing Overview
| Type | Setup | Monthly | Currency |
|---|---|---|---|
| Indian mobile (+91) | One-time fee | ₹200 to ₹500 | INR |
| Indian toll-free | One-time fee | Higher than mobile | INR |
| International (Twilio) | None | $1.15 to $3 / month | USD (auto-converted) |
Exact prices show live when you browse the inventory. Outside the number rental, you also pay per-minute call charges (₹5 per minute for Indian calls; international rates vary by destination).
Default Outbound Number
If you have multiple numbers, one is marked as the default. Any outbound call that doesn't specify a number uses the default. You can change the default from the Phone Numbers page by clicking the star icon next to any number.
Enabling Inbound Calls
By default, numbers are outbound only. To accept inbound calls on a number, link it to an agent:
- Open Settings, Phone Numbers
- Find the number and click Enable Inbound
- Pick which agent should answer incoming calls on this number
- Save
Anyone who calls this number now reaches the agent. The agent uses the same system prompt, voice, and knowledge base as it would for an outbound call. Inbound calls also count toward per-minute billing.
Releasing a Number
If you no longer need a number, you can release it from the Phone Numbers page. Releasing stops monthly billing immediately. The number goes back to the provider's pool. Once released it's gone, and you may not be able to get the same number back.
Bring Your Own Carrier (BYOC)
If you already have your own Twilio, Plivo, or Exotel account and want to use those numbers instead of buying from us, contact support to enable BYOC on your account. This is currently a manual setup, not self-serve.
Porting Existing Numbers
We support porting Indian numbers from other providers. The process takes 5 to 10 business days, with no downtime during the port. Email support@vaaadai.com with the list of numbers you want to port and your current provider, and our team will guide you through the regulatory paperwork.
Compliance Notes
- KYC required before any Indian number can place an outbound call
- TRAI call window: promotional calls only between 9 AM and 9 PM IST. Vaaad campaigns auto-pause outside this window for Indian numbers.
- NDNC scrubbing: you're responsible for not calling numbers registered on the National Do Not Call registry. See Do Not Call.
- International compliance varies by country. Familiarize yourself with TCPA (US), GDPR (EU), and similar rules in your target countries before bulk dialing.